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NASCIO 2021 State CIO Survey: Driving Digital Acceleration

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Digital acceleration is driving the agendas of State CIOs like by no means earlier than. Not too long ago, 49 state and territory CIOs supplied their perspective on the present state of presidency IT and what they see on the horizon. Their ideas, captured within the NASCIO 2021 State CIO Survey, reveals a shift in momentum as states transition to new applied sciences and techniques to enhance citizen experiences, mitigate threat, and supply extra inclusive broadband entry.

A strategic transfer to the cloud by State CIOs

The pandemic has enormously accelerated modernization methods for many states (60%) and is pushing them in the direction of a cloud good strategy. A wholesome forty-nine p.c report their cloud technique consists of migration of legacy purposes to the cloud. These two outcomes counsel a rising understanding that profitable cloud migration can leverage present IT however that it additionally requires a honest analysis of which options finest match their group’s wants.

However what are the core causes for the accelerated transfer to the cloud, past the pandemic and supporting distant employees? The NASCIO 2021 State CIO Survey suggests three basic causes widespread to IT: rising scalability/flexibility (78%), enhancing safety (57%), and maximizing their investments (43%).

One nice piece of reports out of the survey is that state CIOs are clearly stepping as much as their potential as thought leaders in cloud adoption, with eighty p.c reporting their workplace taking the lead in offering statewide requirements/finest practices for cloud migrations. Sixty-five p.c report doing so for cloud safety/entry administration.

Transitioning to new applied sciences

Adoption of latest applied sciences has additionally included important assets being spent on collaboration options, with such platforms now being utilized by ninety-two p.c of the NASCIO 2021 State CIO Survey respondents. And eighty-six p.c are taking the subsequent step by offering enhanced video, through platforms like Webex for Authorities, as a part of that.


With Webex for Authorities, employees are gaining safe real-time video conferencing and knowledge sharing to hurry response and accuracy of their work, whether or not at dwelling, in-office or on the highway.


Bettering citizen experiences by way of digital companies

The flexibility for residents to have interaction authorities securely and reliably, and vice versa, usually grew to become a important want throughout the pandemic. This was very true for healthcare associated and different social companies.

Ninety-four p.c of respondents to the NASCIO 2021 State CIO Survey report that citizen demand for digital companies accelerated throughout that point. Essential companies had been focused for elevated funding, primarily utilizing a number of new funding mechanisms created on account of the pandemic itself. State CIOs and businesses are actively working towards always-on, scaleable digital companies that present a greater total expertise for residents.

Mitigating dangers

It’s clear nearly all of State CIOs additionally noticed the necessity for enhanced safety to accompany these new applied sciences and to safe working from dwelling generally. This features a hefty sixty-seven p.c that report they adopted enhanced encryption and safety for work from home units. The transition to a distant work setting occurred rapidly, additionally rising cyber threats to state authorities networks. But solely twenty p.c of NASCIO 2021 State CIO Survey respondents report any cyber incidents occurring throughout this time.

In our conversations with State CIOs and CISOs, we’re seeing zero belief rising as a guiding framework for all elements of presidency – from central IT to utility homeowners in businesses to authorities leaders – to work collectively in defending delicate knowledge and sustaining excessive availability for important digital companies.

State CIOs: Increasing authority for increasing broadband

In response to the NASCIO 2021 State CIO Survey, State CIOs are increasing their involvement in broadband points. Pushed by the shift to distant work in addition to a rise in digital companies for partaking residents, most now report obligations associated to the deployment and adoption of broadband of their state.

Broadband efforts throughout states additionally embody a transfer in the direction of the usage of laws and state-sanctioned boards to advance the trigger. But they’re operating into acquainted limitations to deployment akin to bodily topography (46%), coordinating funding (44%), and affordability (44%).

The way forward for authorities IT

The NASCIO 2021 State CIO Survey additionally requested respondents to scan the horizon and see what applied sciences shall be impacting them over the subsequent two to a few years. Based mostly on their experiences, they see AI/ML, automation, and personalization of companies as showing subsequent on their to-do record. And as they prep that record, they’re additionally contemplating do business from home (85%) and enhanced safety (82%) as a everlasting a part of it.

With cybersecurity squarely of their goal, the survey reveals state CIOs will leverage identification/entry administration options (83%), steady safety evaluation (69%), and endpoint detection (67%) for the long-term.

Rise up to hurry on options that profit State CIOs

State CIOs are embracing their position in making authorities extra agile and digital, to satisfy the elevated expectations and desires of their residents. We encourage you to hitch them. Begin by taking a deeper take a look at these assets:


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